What is conflict resolution?

"The most important thing in communication is to hear what isn't being said." -- Peter F. Drucker

It's when we take time to listen for what isn't being said that we move forward by leaps and bounds in our conflict resolution efforts, and ultimately (ideally) results.

But let's first back up to an understanding of conflict resolution. Without resorting to a dry, 'dictionary-esque' definition I propose we view conflict resolution as the process of getting to reconciliation. Reconciliation involves something deeper than a quick, simple apology that sticks a 'band-aid' on a situation. It's much more whole and healing, and it sets up the relationship for greater strength in the future.

Conflict resolution involves these key steps. They may or may not necessarily happen in this order as sometimes resolution discussions take different twists and turns. Generally, these steps will be included in the process of getting to reconciliation:
(a) listening
(b) determining the contributions that lead to the conflict
(c) offering and accepting apologies as needed
(d) exchanging ideas for a solution(s)
(e) offering and receiving forgiveness, and
(f) agreeing on a solution.

Each part of this conflict resolution process is necessary for getting to reconciliation. We can't pick the parts we like, or those that are most comfortable, and skip the others. Conflict resolution can be messy. It's not simple. It takes work. But that's why when we get to reconciliation there is more of a wholeness and 'healed' feeling to the relationship. Do you agree? What other thoughts do you have about conflict resolution and reconciliation? I'd love to hear them.